My resume


PROFESSIONAL EXPERIENCE :


2018 – PRESENT

Huawei Poland, Warsaw

Job title: Technical Support Manager

  • Coordinating Authorized Service Centers in case of performance, upkeep highest level of service KPIs fulfillment and customer satisfaction

  • Management of the team responsible for Service Network (local shops, spare parts)

  • Service performance daily monitoring and finding solution for improvement

  • Technical trainings

  • Analysis customer satisfaction and NPS improvement

  • Hotline and Social media support in 2nd level (technical)

  • Technical support in aftersales process

  • Product quality monitoring and management

  • Establishing long term business relationships with service partners

2015 – 2018

Samsung Electronics Poland, Warsaw

Job title: Senior Service Operations Specialist

  • Technical support

  • Managing service area in Poland

  • Service network audits

  • Technical trainings

  • Responsible for highest service standard levels and KPIs fulfillment in terms of technical operations, inventory and customer experience

  • Product quality monitoring and reporting

  • Implementation new service partners

  • Business relation with service partners
  • Coordination of maintenance services
  • Coordination of warranty processes

  • Call center support

  • Customer support representative

  • Product quality monitoring

  • Managing and driving projects to improve working methods and efficiencies

  • Support in solving out most difficult consumers cases and complaints

  • Regular monitoring and reporting service KPI’s (CRRR, 1h repair, NFF, TAT, LTP)

  • Increasing user experience by proposing solutions for potential improvements

2014 – 2015

Polkomtel S.A., Warsaw

Job title: SIM Card Specialist

  • Generate codes for top up vouchers

  • Purchase order SIM cards

  • Check and description of orders in SAP

  • Technical support for telco and IT products for Cyfrowy Polsat and Polkomtel group

2012 – 2014

Cyfrowy Polsat S.A., Warsaw

Job title: Procurement Junior Specialist

  • Procurement telco products

  • Tested the new telecommunication and IT devices

  • Maintained business relationships with suppliers

  • Customization new products

  • Tested the new STB products

2012 – 2015

LUCOM, Brodnica & Warsaw – Sole trader

  • Implementation and maintenance of Internet networks

  • Performed multiple tasks in the area of graphic design

  • Provided hardware service

  • Web development

  • Installation and service monitoring

2008 – 2010

P.P.U „LT” Tomasz Leczycki, Brodnica

Job title: Technician - trader

  • Sale, warranty service and post warranty service of VOBIS products

  • Service and installation of satellite Cyfrowy Polsat, CYFRA+,N

  • Installation and service monitoring

  • Responsible for management of the online shop

2007 – 2008

Hurtownia elektryczna „DOKO”, Brodnica

Job title: Vendor

  • handling customer service within the finalisation of private and public orders maintaining customer satisfaction


EDUCATION:


2011 – 2013

University of Technology and Life Sciences in Bydgoszcz

Major: Electronics and Telecommunications, II degree study: MSc

2011

University of Technology and Life Sciences in Bydgoszcz

Bachelor of Science in Electronics and Telecommunications


Why me?


Problem-Solver.

I don't believe in design without purpose. I believe that design plays a role in solving problems that improve the consumer experience. There is no issue that cannot be solved, it is always a matter of desire.

Curiosity.

I like to learn new things, thanks to this I gain new skills. The human mind can absorb a lot of knowledge, what makes us better.

Strategic.

I think like a business owner and identify opportunities to grow the business, whether indirectly or directly related to good strategy.

Creative.

I always have a unique perspective when approaching an issue due to my broad range of interests and hobbies. Creativity is the source of differentiation and therefore, at the root of competitive advantage.

Professional.

I always has an eye on my target. I endeavour to deliver high-quality work on time, every time. Hiring me is the only real guarantee for results.

Ambitious.

I'm always looking for opportunities and aren’t afraid to
take risks for the sake of making things better.